Evaluate the significance of the five performance objectives that underpin operations management to organizations 103 Understand how to organize a typical production process 3. 1 Assess how linear programming adds value to a given production process 3 3. 2 Evaluate critical path analysis and network planning 3 3. 3 Justify the need for operational planning and control in a selected production process 104 Be able to apply relevant techniques to the production of an operational plan for an organization. 4. 1 Produce a set of clearly defined operational outcomes for a selected organization 4 4. 2
Produce a network plan indicating the resultant critical path 4 4. 3 Justify how quality management techniques are applied to improve operations in a selected organization 4 Learner declaration certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Student signature: Date: INTRODUCTION Operations management (MM) is the business function that plans, organizes, coordinates, and controls the resources needed to produce a company’s goods and services. Operations management is a management function. It involves managing people, equipment, technology, information, and many there resources.
Operations management is the central core function of every company. This is true whether the company is large or small, provides a physical good or a service, and is for-profit or not-for-profit. Operations management is important. It is concerned with creating the services and products upon which we all depend. And all organizations produce some mixture of services and products, whether that organization is large or small, manufacturing or service, for profit or not for profit, public or private. But more than this, operations management is everywhere, it is not confined to he operations function.
All managers, whether they are called Operations or Marketing or Human Resources or Finance, or whatever, manage processes and serve customers (internal or external). This makes, at least part of their activities ‘operations’. Scenario Prt A Manger opened their first shop in the mid-sass, in London. Now they have over 130 shops in UK, New York, Hong Kong and Tokyo. They say that their secret is to focus continually on quality -? not just Of their food, but in every aspect of their operations practice. They go to extraordinary lengths to void the chemicals and preservatives common in most ‘fast food, say the company. Many food retailers focus on extending the shelf life of their food, but that’s of no interest to us. We maintain our edge by selling food that simply can’t be beaten for freshness. At the end of the day, we give whatever we haven’t sold to charity to help feed those who would otherwise go hungry. When we were just starting out, a big supplier tried to sell us coleslaw that lasted sixteen days. Can you imagine! Salad that lasts sixteen days? There and then we decided Prêt would stick to wholesome fresh food – natural stuff. We have not changed that policy. The first Prt A Manger shop had its own kitchen where fresh ingredients were delivered first thing every morning, and food was prepared throughout the day. Every Prêt shop since has followed this model. The team members serving on the tills at lunchtime will have been making sandwiches in the kitchen that morning. The company rejected the idea of a huge centralized sandwich factory even though it could significantly reduce costs. Prt also own and manage all their shops directly so that they can ensure consistently high standards in all their shops. We are determined never to forget that our hard-working people make all the difference.
They are our heart and soul. When they care, our business is sound. If they cease to care, our business goes down the drain. In a retail sector where high staff turnover is normal, we’re pleased to say our people are much more likely to Stay around! We work hard at building great teams. We take our reward schemes and career opportunities very seriously. We don’t work nights (generally), we wear jeans, we party! ‘ Customer feedback is regarded as being particularly important at Prêt. Examining customers’ moments for improvement ideas is a key part of weekly management meetings, and of the daily team briefs in each shop.
Adapted from: operations Management 6th De – N. Slack, et al. , (Pearson, 2010) BBS Task 1 (1. 0. 1: 1. 1, 1. 2, 1. 3 and MI, DO) Considering yourself as an operations manager at prt A Manger, or any other organization of your choice, write an essay on the following: 1. Explain the importance of operational management to Prt A Manger’s business activities or any other organization business activities. 2. Analyses the operations functions at Prt A Manager or any other organization of your choice. 3. Evaluate, by using a process model, the operations management of Prt A Manager or any other organization of your choice.
To achieve MI you will find appropriate solutions in evaluating the operations management of prt A Manager or any other organization of your choice. To achieve DO you will have demonstrated an effective approach to independent research as evidenced from the citations and reference list and study and will have met the deadline to submit the tasks and achieve the unit assessment criteria. Task 2 (ALL: 2. 1, 2. 2 2. 3 and MM, DO) As the newly appointed operations manager you are expected to produce a Microsoft Power Point Presentation informing your team on the following: 4. Appraise the importance of the ‘Three SE’ to organizations 5.